Bill Drury – Keynotes or Workshops

Workshops, Keynotes and Presentations

Fun-Motivational-Practical

How to Win Customers and Reduce Lost Sales

Do you put more emphasis on attracting new customers or keeping the ones you have? This is an action-packed half-day workshop where you’ll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.

TEAM 2.0 – EFFECTIVE Leadership FOR First-Line Managers and Supervisors

This workshop teaches the basics of effective leadership. You will learn simple but powerful strategies to build employee trust, engagement, teamwork, reduce employee conflict, and increase productivity.

Angry People, Irate Customers and the Upset Public

Here are the shocking facts: * Disgruntled customers tell an average of 11 other people about their bad experience with a company. * An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience. * Word of mouth is the most powerful marketing in business * 97 percent of all companies never formally train employees in the art of conflict resolution.

ABOUT US

We are on a mission to help your company create effective leaders and lifetime loyal customers

BILL DRURY is an award-winning speaker, leadership expert and customer service guru. Over 400 of the Fortune 500 companies have sent attendees to Bill's workshops. More than 500 Chambers of Commerce have sponsored Bill’s workshops with rave reviews. He is on a mission to help businesses create lifetime loyal customers and effective leaders. He researches, writes, speaks, and travels extensively. Since beginning his professional speaking career with the Zig Ziglar Corporation, he has given over 2000 keynotes, workshops or presentations. Bill has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.

Research, Writing, Speaking and Training
Tailored to the specific needs of your organization
Keynotes , Workshops and Presentations
Fun! Motivational! Practical!
Consultations
Let us solve your service/team problems
Share the Gate Workshops
Chambers of Commerce and Associations

OUR HAPPY CLIENTS

“Your workshop has the whole town talking. I have had more phone calls about how much the attendees enjoyed your workshop than any other project I have undertaken!”

Kitty Nash

Membership Director

“Your workshops were a great success! Virtually all comments were positive. I have to admit that our attendance exceeded our expectation.” ”

Bob Singer

Chamber of Commerce Executive Director

“Thank you again for bringing your workshop to our Chamber of Commerce members. This is an excellent workshop and your delivery is superb!”

Robin Anderson

Chamber of Commerce Executive Director

“We are so glad ‘A Passion for Service’ was a big hit with those who attended. We have received very positive feedback from people in a variety of businesses and organizations. As we all know, customer service is vital in the business world, however it is often overlooked. I want to thank you for an effective and motivating workshop.”

Kathleen Plante

Events Manager

“Many thanks for your outstanding presentation. As the enclosed evaluation forms attest, those in attendance found the information well organized, extremely useful, and your program entertaining.”

Phil Neighbors

CCE, President

“The feedback from the participants is positive and I recently had the opportunity to speak with several attendees and one CEO that sent his entire staff. He said the employees returned to work excited and, “they didn’t want the workshop to end.”

Joy M. Martinez

Chamber Operations

“I have read all of the post workshop comments from the attendees and their overwhelming collective response was that you presented the program in such a friendly and humorous manner that the three hours passed by in a flash!”

Mark Berson

Chamber President

“We certainly enjoyed your workshop! You are fabulous! You have refined your seminar to perfection! Everyone – and I mean “everyone” – had wonderful comments.”

Patricia Thompson

Marketing Department

Testimonials

Bill’s presentations are a thing of beauty to watch unfold. As the sponsor of these events, I am often involved with logistics and I sometimes overlook the gold mine of training with which I’m involved. Within the first 30 minutes of the workshop I find myself thinking, “Why didn’t I insist that our entire staff attend this workshop! It addresses all the issues of communications, attitudes and customer relations we at the Chamber face every day!”

Bruce Partain

Former CEO of the San Angelo Chamber of Commerce

It is with pleasure that I recommend Bill Drury and his exceptional customer service workshop “How to Win Customers and Reduce Lost Sales.” Over the last year Bill has enlightened and inspired our employees by bringing clarity to the fundamentals of service excellence. He is professional, enthusiastic and sincere. Healthcare is ever changing and the demands are great. Therefore, it’s imperative that customer service and satisfaction are paramount. His highly engaging method of instruction is uplifting and the key concepts are essential in not only healthcare but in any business.

Kenneth Randall

Former CEO Artesia General Hospital

Bill has conducted over 300 workshops for the Zig Ziglar Corporation and we ALWAYS got good reviews. He knows what he’s talking about. He has an excellent style of delivery. Your people, as well as your company, will be better off after you’ve heard Bill Drury. Invite him! You’ll be glad that you did!

Zig Ziglar

America’s #1 Motivational Speaker 1926-2012